Our policy at The Rune & Rose Sanctuary
At The Rune & Rose Sanctuary, we believe in transparency and fostering a safe, respectful environment. This page outlines our commitment to you, detailing our principles, booking guidelines, and privacy practices to ensure a harmonious experience for all.
Our commitment to you
The most important thing to us when running our business is creating a safe, supportive, professional, and non-judgemental space where clients feel genuinely heard, respected, and comfortable. We believe healing, guidance, and personal growth should always be approached with compassion, honesty, empathy, and integrity.
We aim to provide services in a calm and supportive way, taking time to understand each individual’s needs rather than rushing sessions or treating people as just another appointment. Our approach is intuitive, gentle, and client-focused, with the intention of helping people feel empowered, emotionally supported, and more connected to themselves.
Trust is extremely important to us, which is why we are always clear about the nature of our services and maintain professional boundaries at all times. We would never diagnose medical conditions or replace professional advice, and we always encourage clients to seek appropriate medical or professional support where necessary.
Cancellations and rescheduling
If you need to cancel or reschedule an appointment, we kindly ask that you contact us as soon as possible via email or direct message. We understand that life can be unpredictable, and we will always do our best to be flexible and supportive where possible.
For cancelled sessions, clients will usually be offered the opportunity to rearrange their appointment for another suitable time. We aim to approach all bookings with understanding, professionalism, and open communication to ensure clients feel comfortable and supported throughout the process.
Privacy and confidentiality
Client privacy, trust, and confidentiality are extremely important to us. Any personal information shared during sessions, enquiries, coaching, or readings is treated with care, respect, and discretion at all times.
We aim to create a safe and supportive environment where clients feel comfortable sharing openly without fear of judgement. Session notes, personal details, and reading information are kept private and are never shared with third parties unless legally required to do so.
All communication and services are handled professionally, and we encourage open, respectful, and confidential interactions throughout the client journey. Our priority is ensuring clients feel safe, supported, respected, and able to fully trust the space being created for their healing and guidance.
Important considerations for your journey
At The Rune & Rose Sanctuary, all services are offered with compassion, professionalism, and respect, with the aim of creating a safe, supportive, and non-judgemental space for healing, guidance, and personal growth.
All readings, coaching, and healing sessions are intended for guidance, wellbeing, relaxation, and self-reflection purposes only. We do not provide medical, legal, financial, or psychological advice, and we would never diagnose illnesses, medical conditions, or pregnancy. Where appropriate, we will always encourage clients to seek advice from a qualified professional.
To maintain ethical and professional boundaries, we reserve the right to decline questions or topics that we do not feel are appropriate, including certain questions regarding third parties or past relationships.
Every session is approached intuitively and individually, with the intention of helping clients feel supported, empowered, and more connected to themselves and their own inner guidance.